Legal Policies
Introduction 1.1. These Terms & Conditions ("Terms") govern all services provided by Halstings ("we," "our," "us") and apply to all clients ("you," "your"). By engaging in our services you agree and abide by these Terms.
Halstings Ltd (”Halstings, ”we", "us”) is a UK-based E-commerce agency & consulting company committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website and services. We comply with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws applicable to users in the UnitedKingdom, European Union, and the United States. By using our services, you agree to the practices described in this Privacy Policy.
We collect various types of personal information. This may include:
• Identity information: Your name and, if applicable, your company orrganization name.
• Contact information: Your email address and any other contact detailsyou provide (such as a phone number, if you choose to share it).
• Usage data: Technical data collected when you interact with our website, such as your IP address, browser type, device information, pages visited, and browsing actions. We collect this through cookies and similar tracking technologies as described below.
How we collect personal data:
• Directly from you: You provide personal data when you fill out forms on our site (for example, our contact form).
• Cookies & automated technology: When you visit our website, we use cookies and similar tracking technologies to automatically collect Usage Data (like IP address, device info, and browsing behaviour). For example, Google Analytics may collect information about how you navigate our site.
• Third-party sources: We may receive certain information from third-party services that we integrate with.
How we use your data:
• To communicate with you: We may send administrative emails and messages related to your projects or account.
•To send marketing communications: If you have opted in to our newsletter or marketing emails, or if you are an existing customer (as permitted by law), we will use your name and email to send you newsletters, offers, surveys, or information about new services. (You can optout of these communications at any time)
• To improve our services: We analyse how clients use our website and services in order to improve functionality and user experience. Data like feedback you provide, support queries, and analytics on website usage help us trouble shoot issues, optimise our offerings, and develop new features.
We will only use your personal data for the purposes above and will not further process it in a way that is incompatible with those purposes. If we need to use your data for a new purpose, we will update this Privacy Policy and, if required, seek your consent.
Legal:
For individuals in the UK and EU, we must have a valid lawful basis under the GDPR to process your personal data.Depending on the context, Halstings relies on the following legal grounds:
• Performance of contract: We may process personal data to provide the services you have requested under our contract with you.
• Legitimate interests: We may process your data as necessary for our legitimate business interests, provided that those interests are not overridden by your data protection rights. This includes things like improving and personalizing our services, communicating with existing customers about similar services, preventing fraud, and securing our platform. When relying on legitimate interests, we always consider and balance any potential impact on your rights.
• Consent: For certain activities, we rely on your consent. For instance, we will only send you promotional emails or newsletters if you have given us your consent (such as by signing up for our mailing list). We also obtain consent for non-essential cookies (see the Cookies section). Where we rely on consent, you have the right to withdraw it at any time.
• Legal obligation: We process personal data when we need to comply with a legal obligation. For example, we may retain invoice records for tax law compliance or disclose information if required by law (such as responding to a court order or regulatory inquiry). In such cases, the law constitutes the basis for processing.
If you have questions about the specific lawful basis applicable to any particular processing of your personal data, feel free to contact us and we will provide additional information.